Conditions d’utilisation

Terms and conditions and customer information

Last updated: 16 September 2026

1. Scope and who you are contracting with

1.1 These terms apply to every order you place in our online shop at lulabini.de and lulabini.com (brand "LulaBini").

1.2 Your contracting party is:

MAG Retail LLC
501 Silverside Road, Suite 105
Wilmington, DE 19809
USA
Email: info@lulabini.com

1.3 The Munich address you return goods to (see the withdrawal policy) belongs to our returns handler. It is not a place of business.

1.4 Our offer is aimed at consumers. A consumer is any natural person who enters into a contract for purposes which are mainly outside their trade, business or profession. If you order as a business, these terms apply as well; we do not accept differing terms of the business.

2. How the contract is concluded

2.1 The products shown in the shop are not a binding offer. They are an invitation for you to order.

2.2 How ordering works: you put the products you want in the cart and click "Check out". There you enter your email address and your delivery and billing address and choose a delivery and payment method. Before you place the order you see all items, the total price and the shipping costs together. Until then you can correct any input error by editing the fields or going back to the cart to change quantities or remove items. Clicking "Pay now" places a binding order. With express payment methods such as PayPal, Apple Pay, Google Pay, Shop Pay or Amazon Pay, you place the order when you confirm the payment in that provider's window.

2.3 Right after your order you get an order confirmation by email. With that email we accept your order and the contract is concluded.

2.4 The contract language is English on lulabini.com and German on lulabini.de.

2.5 We store the text of the contract. Your order details, these terms and the withdrawal policy are sent to you with the order confirmation by email. You can also read, save and print the current terms on this page at any time. If you have a customer account, your past orders are in there.

3. Prices and shipping costs

3.1 All prices are total prices and include VAT where it applies.

3.2 Shipping costs are added. For deliveries to Germany, Austria and Switzerland they are 3.00 EUR per order, unless an offer says shipping is free. For other countries the shipping costs shown during checkout apply. You always see the exact amount before you place the order.

3.3 For deliveries outside the EU, for example to Switzerland, Liechtenstein or the United Kingdom, import duties, import VAT and the carrier's handling fees may be charged. We do not collect these and you bear them.

4. Payment

4.1 You can pay by credit card (Visa, Mastercard, American Express, Diners Club, Discover), Apple Pay, Google Pay, Shop Pay, PayPal or Amazon Pay. Which methods are available for your order is shown during checkout.

4.2 Payment is due when the contract is concluded. It is taken by the relevant payment provider.

5. Delivery

5.1 We deliver to the countries you can select during checkout.

5.2 Unless the product page says otherwise, delivery takes up to 15 working days. Most orders arrive after 5 to 12 working days. The period starts the day after the contract is concluded. If it ends on a Saturday, Sunday or public holiday at the delivery address, it ends on the next working day.

5.3 If you order several items, they may arrive in separate parcels on different days. This costs you nothing extra.

5.4 Digital products such as e-books are sent to you as a download link by email once payment has been received.

6. Retention of title

The goods remain our property until they are paid for in full.

7. Right of withdrawal

7.1 As a consumer you have a statutory right of withdrawal. The details are in our withdrawal policy, which also contains the model withdrawal form.

7.2 To withdraw, an unequivocal statement by email to info@lulabini.com or by letter to the address in 1.2 is enough.

7.3 The statutory right of withdrawal applies to consumers resident in the European Union. Consumers resident in Switzerland have no statutory right of withdrawal, but our satisfaction guarantee under section 8 applies to them as well.

8. "30 nights to try it" (voluntary satisfaction guarantee)

8.1 In addition to your statutory right of withdrawal, we, MAG Retail LLC (address in 1.2), give this guarantee for the LulaBini Kids Pillow: if your child is not happy with the pillow, you can send it back within 30 nights of delivery. That applies even if the pillow has been unpacked and used and the original packaging is gone.

8.2 How to use it: email info@lulabini.com within those 30 nights with your order number. You do not need to give a reason. We reply with the return details. Send the pillow back within 14 days after that, to the return address in the withdrawal policy.

8.3 We refund the price of the pillow including the original shipping costs within 14 days of the pillow reaching us, using the payment method you used to order. You bear the cost of sending it back.

8.4 The guarantee applies to deliveries to every country we ship to.

8.5 Your statutory rights are not affected: if goods are faulty you have the statutory guarantee rights, free of charge. This guarantee does not limit those rights or your right of withdrawal. You are free to choose whether to use the guarantee, the right of withdrawal or your statutory rights.

9. Statutory guarantee for faulty goods

9.1 The statutory rules on faulty goods apply. For new goods, claims can be made for two years from delivery.

9.2 There is an additional guarantee only where we expressly give one, such as the satisfaction guarantee in section 8.

9.3 You can report a fault informally at any time to info@lulabini.com, photos help. There is no deadline for reporting it.

10. Transport damage

If a delivery arrives with obvious transport damage, please report it to the carrier if you can and get in touch with us. If you do not, this has no effect whatsoever on your statutory rights, in particular your rights regarding faulty goods. It does help us make our own claim against the carrier.

11. Liability

11.1 We are liable without limit for intent and gross negligence, for injury to life, body or health, under product liability law, and to the extent of any guarantee we have given.

11.2 If we slightly negligently breach an obligation that is essential to performing the contract properly and that you may rely on (a cardinal obligation), our liability is limited to the foreseeable damage typical for this kind of contract.

11.3 Otherwise our liability for slight negligence is excluded. These limits also apply in favour of our employees and agents.

12. Dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration body.

13. Governing law and place of jurisdiction

13.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law applies only in so far as it does not deprive you of the protection given to you by the mandatory provisions of the law of the country where you have your habitual residence. For consumers habitually resident in Switzerland, Swiss law applies.

13.2 If you are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Munich. For consumers, the statutory places of jurisdiction apply.